CLM-2026-003

Escalation

Robert Kim · DOS Jan 10, 2026 · Medicare Part B

Patient Information

RK

Robert Kim

DOB: Nov 5, 1958 · Male

(555) 345-6789

r.kim@email.com

Orlando, FL 32801

Insurance

Medicare Part B

Member ID: 1EG4-TE5-MK72

Group: N/A

Effective: Jan 1, 2023

Primary

Medical Codes

28285

Correction, hammertoe

Qty: 2

$5,400.00

Verified

Attachments (2)

hammertoe_xray_bilateral.pdf

2.4 MB·
imaging
Auto-detected
submitted

clinical_notes_kim.pdf

0.5 MB·
clinical notes
submitted

Treatment Notes

Bilateral hammertoe correction. Patient has Medicare Part B. Medicare hammertoe coverage criteria reviewed.

Activity Timeline

Encounter recorded

Jan 10, 2026 · System

Pre-auth submitted

Jan 11, 2026 · System

Claim submitted

Jan 13, 2026 · System

Payer requested additional info

Jan 25, 2026 · Medicare

Escalated for physician review

Jan 25, 2026 · System

Clean Claim Score

62
D

Cannot submit – critical issues must be resolved

critical

Prior authorization pending – cannot submit

💡 Do not resubmit until Medicare approves the prior authorization. Check the Prior Auth section for the current status. Once approved, record the auth number on the claim before submitting — without it the claim will be automatically denied.

high

Medicare hammertoe coverage criteria not fully documented

💡 Ask the treating physician to add a clinical note documenting that the patient tried conservative treatments first (e.g., padding, orthotics, physical therapy) before surgery. Medicare requires evidence that non-surgical options were attempted and did not resolve the condition.

high

Prior denial on similar claim – review required

💡 Go to the Denials section and find the previous denial for this patient. Identify the specific reason it was denied, address that issue directly — attach any missing records or corrections — and include a brief cover note explaining what has changed before resubmitting.

1 Critical2 High1 Med

Claimly Denial Prediction

High risk

Get prior authorization before submitting

Verify charge amount before submitting

Claimly Suggestions

Obtain prior authorization before submitting

Ensure Medicare hammertoe coverage criteria documentation is complete

Billing Summary

Procedure Charge$5,400.00
Insurance Pays$3,780.00
Patient Responsibility$1,620.00
27 days pending

Risk Assessment

78
HIGH RISK

Medicare pre-auth required

Prior denial on similar claim

Medicare hammertoe coverage criteria concern

Predicted Payment$2,646.00
Expected DateApr 15, 2026
Confidence Interval$0.00 $3,780.00

Pre-Authorization

Status
pending_review
View Authorization Details

Actions

Agent Reasoning